FAQ

These are some of the most common questions and answers about SAM, if you couldn’t find your question in the list below, please help us expand it by asking your question in the form to the right

You can also visit our support page or contact us directly

Yes, by pressing F1 in any module in SAM you get the latest updated user manual.   

You can visit our Support Page or contact us directly here.

Yes, by using Help Menu in Master Module, and from here choose “Start Remote Support”.

ASA updates SAM through patches – Our customers constantly ask for new, changed or improved functionality. Such requests are recorded by ASA in a central database and are then implement in a following patch.

Yes, you can run SAM software remotely through our ASP solution  (Application Service Providing), or if you are running stand-alone, then via a VPN connection.

No, the only limit in SAM is the amount of purchased modules and concurrent users.

Yes this can be done on the fly after you have purchased necessary licenses.​

By following the Administrator user manual (Only forwarded to selected staff).

Nothing except that uncommitted data is discarded. Data is committed as soon as you save a record or close a dialog. 

Read chapter 1.2 in SAM on line manual, press F1 key in any SAM modules

Yes! First click on top of a column, when this column changes color, simply press Ctrl+X and you get it into Excel format.

Yes, if you pres ALT + F10 you will get an overview of various useful key options

In each individual module you will find a list of relevant status codes to be used.